ASAP & CO.
Policies
Please review the following order, artwork, payment, turnaround, and pickup policies before placing a custom order.
Payment
- Full payment is required before production begins.
- No orders will be printed, embroidered, or processed without payment.
Artwork Approval
- Customers are responsible for approving all artwork, spelling, sizes, and placement before production.
- Once artwork is approved, ASAP & CO. is not responsible for spelling errors or customer-approved mistakes.
- Please allow 24 to 48 hours after payment in full to receive the first round of artwork or mockups.
Turnaround Times
- Turnaround times start once artwork is approved and payment has been received.
- Custom apparel projects may extend turnaround times up to 10β14 business days depending on order size, garment availability, artwork requirements, and production schedule.
Standard Production
- Standard turnaround time is approximately 4β7 business days after payment and artwork approval.
Rush Orders
- Same-day and next-day rush services may be available depending on production schedule and garment availability.
- Rush fees may apply.
Customer Supplied Artwork
- Print-ready artwork is preferred.
- Additional artwork cleanup, background removal, or redesign services may result in additional charges.
Order Pickup
- Customers will be contacted when orders are complete.
- Orders not picked up within 30 days may be discarded unless prior arrangements are made.
- Kindly refrain from excessive calling, texting, and emailing regarding order status updates. ASAP & CO. is a small family-operated shop, and stopping production repeatedly to answer communications can delay production times and put current orders behind schedule.